Activities and services for illiterate immigrants + 50 years

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Idea
immigrants of Arab origin who live in the Itä-Helsinki region have difficulties in accessing to the services of daily life, for example: make an appointment at kela, hospital, bank because they are illiterate. They need someone in each of these mentioned organizations who help them.
They need also a place dedicated to them in which they can discuss, having activities like : cooking; sewing, crafts
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